If you have a collection code
You can take the same collection code to another pharmacy to get your prescription.
We recommend calling the pharmacy to check they have the relevant medication in stock before travelling to collect your prescription from them.
Your collection code is valid for 6 months until it is dispensed.
If you selected a pharmacy on the Babylon app or web portal
We recommend calling another local pharmacy to check they have the relevant medication in stock. This reduces the risk of any delays in getting your prescription. Once you’ve found a pharmacy with the stock, let us know which pharmacy this is. We’ll send your prescription to them so they can dispense it.