Collecting a prescription

You can collect your prescription from any UK pharmacy using your unique collection code.

To get your collection code:

  1. Tap on your prescription notification (in the Babylon app or web portal)
  2. Select Pharmacy collection
  3. Tap Get your collection code

Your collection code will be sent instantly (within seconds) to your registered email.


Once you have your code:

  1. Go to the pharmacy of your choice with your collection code. 
  2. Tell the pharmacist you have a prescription generated by Signature Rx.
  3. Present them with your collection code and your date of birth. 

We recommend calling the pharmacy to check they have the relevant medication in stock before travelling to collect your prescription.

The pharmacy you choose can dispense your prescription by visiting

Find out about getting a prescription outside of the UK (Europe).

Was this article helpful?