Why was my appointment cancelled?

In rare situations, your clinician might have to cancel the appointment. If this happens, our support team will contact you to reschedule the appointment.

If you have received a cancellation notification through the app, you should have received a phone call or email from our support team with the reason why and next steps on how to reschedule.

If you have not received further information on how to reschedule, contact our support team. They’ll look into the problem and help you to rearrange your appointment.

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