For therapy to be most effective, it is important to attend sessions regularly as agreed with your therapist. If you are unable to attend your appointment, please let us know as soon as possible. If you cancel more than 24 hours before your appointment, you will automatically be refunded. If you cancel less than 24 hours before your appointment then you will still be charged for this. If two or more sessions are missed/cancelled then we will contact you to discuss this. Future sessions may then be terminated.
If for any unforeseen circumstance your therapist needs to cancel your appointment, we will notify you as soon as possible and we will either rearrange this appointment for you or provide you with a refund.
If a client attends the session under the influence of alcohol, drugs, or becomes abusive during the session, we reserve the right to cancel that session immediately and that session will still be charged for.
Babylon has the right to cancel an appointment at short notice. Although this is very rare, as much notice as possible will be given. Your session will be re-booked at the next available appointment.