Getting your prescription delivered

In this article: 

We've partnered with Phlo, an online pharmacy that allows you to order, manage and track your prescription delivery straight to your door.

UK delivery is available. The delivery options available to you will depend on your location.


How to get your prescription delivered

We’ll send you a notification in the Babylon app once we've issued your prescription.

To arrange your delivery through Phlo:

    1. Tap on your prescription notification or find your prescription in the Care tab
    2. Select Delivery to and enter your delivery details
    3. Choose your delivery option
    4. Confirm your order
    5. Phlo will email you shortly after to schedule your delivery and arrange payment

Your prescription will be dispensed and dispatched to your chosen address. You can track your order using the details provided by Phlo in your order confirmation.

For updates, to change, or cancel your order, contact Phlo directly by:

Phone: 020 8191 0344



Delivery options

There are a variety of delivery options across the UK depending on your location. The options available to you will be shown when placing your order.

Same-day delivery

Monday to Friday (excluding bank holidays) Saturday and Sunday

Same-day deliveries are available in London (within M25) and Birmingham.

Deliveries are usually within a 4-hour time slot which start from 9:00am until 10:00pm. You can select one of the available time slots to suit you.

Orders for same-day delivery must be placed before:

  • 6:30pm for London
  • 3:15pm for Birmingham

If you order after this time you’ll be shown the next available dates and times for delivery.


UK next-day/ standard postal delivery

Next-day and standard postal delivery options are available depending on your location.

For standard postal delivery, your prescription will usually be delivered within 48 hours. This can vary depending on location and the postal service in your area. 

For next-day delivery, orders must be placed before 4pm. Your prescription will usually be delivered the next working day. Working days are Monday to Friday (excluding bank holidays).

Delivery to remote areas is not guaranteed for next-day, for example, Isle of Man.


Delivery prices

The cost of your delivery will depend on which delivery option you choose.

Your cost at checkout will be a combined total for your medicine plus delivery. The total cost may change depending on the delivery option you choose.


Prescription prices

The price of a private prescription varies depending on the type of medicine and the pharmacy you choose. If you order with Phlo, the total price of your order including delivery will be calculated at checkout.

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