In this article:
We've partnered with Phlo, an online pharmacy that allows you to order, manage and track your medication delivery straight to your door.
UK delivery is available. The delivery options available to you will depend on your location.
How to get your medication delivered
We’ll send you a notification in the Babylon app once we've issued your prescription.
To arrange your delivery through Phlo:
- Open the Babylon app
- Tap on the prescription notification
- Select the option to have your medication delivered
- Enter the delivery address and choose your delivery option
- You’ll get an email shortly after with a link to complete your order - enter the details required
- Review your order and if the details are correct, arrange payment
Your medication will be dispensed and dispatched to your chosen address. You can track your order using the details provided by Phlo in your order confirmation.
For updates, to change, or cancel your order, contact Phlo directly by:
Phone: 020 8191 0344
Problems when ordering
Blank screen in the Babylon app
This is usually because you are ordering outside of Phlo's opening hours (9am to 5pm, Monday to Friday). We are working to make this experience better for our patients.
In the meantime, please try ordering again during our delivery partners opening hours. If you’re still having problems, please contact our support team and we’ll look into this for you.
There are a variety of delivery options across the UK depending on your location. The options available to you will be shown when placing your order.
Same-day deliveries are available in Central London (within M25) and Birmingham, Monday to Friday.
Deliveries will be within a 4-hour time slot which start from 9am until 10pm. You can select a time slot to suit you.
Orders for same-day delivery must be placed before 5:30pm. If you order after this time you’ll be shown the next available dates and times for delivery.
Same-day deliveries are not available on Bank Holidays.
UK next-day/ standard postal delivery
Next-day and standard postal delivery options are available depending on your location.
For standard postal delivery, your prescription will usually be delivered within 48 hours. This can vary depending on location and the postal service in your area.
For next-day delivery, orders must be placed before 5pm. Your prescription will be delivered the next working day.
Delivery to remote areas is not guaranteed for next-day, for example Isle of Man.
The cost of your delivery will depend on which delivery option you choose.
Your cost at checkout will be a combined total for your medication plus delivery. The total cost may change depending on the delivery option you choose.
The price of a private prescription varies depending on the type of medicine and the pharmacy you choose. If you order with Phlo, the total price of your order including delivery will be calculated at checkout.