Why did you suggest I book a consultation? We may suggest you book a consultation if your symptoms require assessment urgently, or if we need a doctor to help advise you. For more information see the section “What we treat” in our FAQs. Related articles Why did you send me a leaflet? Why did you suggest I message a clinician? What does it cover? When not to use the Babylon chatbot The doctor cannot see me or hear me. What can I do?