I am having connection troubles


In this article:

General tips

  • Firstly ensure that at the time of your appointment you have a good WiFi or 4G connection. 
  • If you have booked a video appointment and your bandwidth is low, the GP will try calling you on the phone number you have provided. 

The GP can’t see me or hear me

Firstly ensure you have allowed Babylon to access your microphone and camera. 

You can do this in the settings section of your device. 

Should you be using the web app please ensure that your microphone and inbuilt camera or webcam are switched on, and the correct camera selected. 

I can’t see or hear the GP

Firstly ensure that your volume is loud enough to hear the doctor. 

Please also ensure you have good WiFi or mobile internet availability. If you continue to experience issues please email support@babylonhealth.com and a member of our support team will be in contact to assist.

Video calls on the website

For a good quality video call via our website, the minimum bandwidth requirement is 300kbps per stream. You can check your bandwidth here

For the best experience: Chrome version 46.0 and above, Mozilla Firefox version 40.0 and above


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