In this article:

• About Babylon referrals
• Getting your referral letter
• After your referral appointment
• Problems with your referral

About Babylon referrals

Babylon clinician’s can provide private specialist, diagnostic and pathology referrals. You can take your referral to any private healthcare provider for further examination and treatment.

If you have private health insurance, speak to your insurer before you book your external appointment.

Getting your referral letter

After your appointment, we'll email you a link to your referral letter. You'll usually receive this within an hour, but it can take longer.

In the email, tap or click on View referral and you’ll be taken to the login screen of Babylon app or Babylon web portal depending what device you are using:

Babylon App

1. Go the Appointments tab
2. Find your appointment, then tap Referral
3. Tap on the referral letter you want to open
4. Tap the download button to save, send or print the letter

IOS ()

Android ()

Babylon web portal

1. Click on your initials (top right of the screen)
2. Select Account, then Appointments
3. Click on the appointment with your referral
4. Click Your referral, then View

After your referral appointment

The private healthcare provider you choose will send you the results of your exam or test. 

We ask that private healthcare providers send test results back to your NHS GP.  Your private healthcare provider should contact you directly to discuss your results and arrange any necessary followup. You can also discuss any results/concerns with your NHS GP.  

You can still make an appointment with a Babylon clinician but we may not have all the results or clinical information required to make a thorough assessment.

Problems with your referral

If you have any problems with your referral, please contact our support team on +44 (0)203 637 1273 or send us a message.