Simply click on the 'Me' section at the bottom or top of your Babylon home screen > Membership> Downgrade membership. Babylon then asks whether you are you sure you want to downgrade your membership. Tap ‘do not continue’ to cancel. The app then asks why you have decided to downgrade (this information is really important for us to make sure we are offering the best possible service) then press ‘Continue’. You will be switched to Pay-As-You-Go and will not be charged further monthly fees.
You can continue to use all the other free Babylon features and pay for GP consultations as and when you need them. For monthly subscriptions, after the initial 3 months, if you cancel your subscription half way through a month you will be charged for the whole month and not refunded for any unused period. You will be sent emails confirming payments and cancellations. The initial monthly subscription period for new Babylon users is 3 months, you cannot cancel within this time.