If it has been over an hour since you chose your pharmacy in the app, tell the pharmacist that they should have received a faxed or emailed private prescription from Babylon Health.
You'll also need to make sure your address is present in the app before choosing your pharmacy. To check this:
- Open Babylon
- Tap the Me icon (
) on the Home screen - Select Account details
If the pharmacist still can’t find the prescription, please contact our support team.