Cancelling your appointment

 In this article:

How to cancel

  • Open Babylon.
  • Tap on the upcoming appointment.
  • Tap Cancel appointment.

After you've entered your reason for cancelling, you'll receive an email confirming the appointment has been cancelled. 

GP cancellation charges


You can cancel GP appointments up to two hours before the appointment start time without being charged.

If you book an appointment by mistake, you have five minutes to cancel the appointment before you're charged. 


There's no charge for cancelling GP appointments.

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