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How to cancel
- Open Babylon.
- Tap on the upcoming appointment.
- Tap Cancel appointment.
After you've entered your reason for cancelling, you'll receive an email confirming the appointment has been cancelled.
GP cancellation charges
You can cancel GP appointments up to two hours before the appointment start time without being charged.
If you book an appointment by mistake, you have five minutes to cancel the appointment before you're charged.
There's no charge for cancelling GP appointments.
Specialist and therapist cancellation charges
We can give you a full refund for your appointment with 24 hours notice or more.
To cancel, email firstname.lastname@example.org with your name, appointment date and time.
If you want to cancel with less than 24 hours until your appointment, we unfortunately cannot provide a refund.