Cancelling your appointment

 In this article:

How to cancel

  • Open Babylon.
  • Tap on the upcoming appointment.
  • Tap Cancel appointment.

After you've entered your reason for cancelling, you'll receive an email confirming the appointment has been cancelled. 

GP cancellation charges


You can cancel GP appointments up to six hours before the appointment start time without being charged.

If you book an appointment by mistake, you have five minutes to cancel the appointment before you're charged. 


There's no charge for cancelling GP appointments. However, if you keep cancelling appointments at short notice or keep failing to attend appointments, we may terminate your access to our services in line with our terms and conditions.

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