Your clinician will call you to start your appointment. You don’t need to be in the app to get the call, and please allow a few minutes for them to contact you. Read what to do if your appointment is late.
You’ll get an incoming video call from the clinician. You’ll need to unlock your phone to access the camera for the call.
If the video connection is bad, your clinician will try to call your registered phone number.
To check your registered phone number:
- Go to Me
- Choose Clinical Records
- Select Personal Details
Your registered number is listed next to Phone, and if you want to change it choose Edit.
You’ll get a phone call from an 0330 phone number.
You’ll receive a push notification 5 minutes before your appointment is due to start. To turn notifications on to get appointment reminders:
- Go to your phone settings
- Choose Notifications
- Select Babylon
- Turn notifications on