In most cases, the clinician will call you within a few minutes of your booked appointment time.
If you haven’t received a call, make sure your registered phone number is correct.
Where to find your registered phone number
- Open Babylon.
- Go to Me then Clinical records then Personal details.
- Your registered number is listed next to Phone.
- Tap Edit to change your registered number.
Occasionally things outside of a clinician's control cause a delay, such as if they need to take longer with another patient. Where possible, we’ll let you know if your clinician is going to be more than a few minutes late.
If you don’t have time to wait, we recommend cancelling your appointment and booking for another time. You can book a new appointment yourself or, if you want to see the same clinician, contact our support team on +44 (0) 3302 231 008 in the UK or +353 (21) 2355 755 in Ireland, or email firstname.lastname@example.org.
In rare situations, your clinician might have to cancel the appointment. If this happens, our support team will contact you to reschedule the appointment.