How long it takes to process a prescription

You’ll receive a notification in the app shortly after your appointment to let you know that you have a prescription, usually within an hour. If you've been prescribed high-risk medicines, it may take longer.

You’ll need to add your address to your Babylon account before we can issue your prescription.

You can then choose to collect your prescription or have it delivered to a location of your choice.

Collecting your prescription

Your collection code will be sent instantly (within seconds) after requesting it in the app. You can use the code straight away at a pharmacy of your choice.

Find out more about collecting your prescription.

Getting your prescription delivered

Once you have selected to get your prescription delivered, our pharmacy partner Phlo will send you a link to schedule your delivery and arrange payment. This is usually within an hour of confirming your delivery option in the app. The link will be sent to your registered phone number and email address.

Find out more about getting your prescription delivered.

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