How private prescriptions work

Our clinicians can prescribe you the medications you need to get you healthy, and keep you healthy. During your appointment, your clinician will assess if you need a prescription. If you do, they’ll issue one shortly after your appointment. You can then choose to collect your prescription or have it delivered.


1. Get help and advice from one of our clinicians

Book an appointment with one of our clinicians to discuss your symptoms or conditions. If appropriate, they’ll prescribe you medication.

2. Choose between collection or delivery

When your prescription is ready, you'll receive a notification in the app. You can choose to collect your prescription from any UK pharmacy or have it delivered to an address of your choice in the UK.

3. Collect or arrange delivery of your prescription

If you choose to collect your prescription, we’ll send you a collection code by email. Take your code to any UK pharmacy to collect and pay for your prescription.

If you choose to have your prescription delivered, you will receive a link from Phlo, our pharmacy partner, to schedule your delivery and arrange payment.

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