To request an account deletion please get in touch with our support team on firstname.lastname@example.org
We treat all requests for cancellation in accordance with GDPR and the Data Protection Act 2018, and with guidance provided by the Information Commission Officer.
Your request will result in your membership being suspended and your data being put beyond use. We recommend that you delete the Babylon app from your device and cancel any subscription in the app before deletion.
After your request for cancellation, please note that Babylon will retain your medical records in accordance with our retention policy, which follows guidance from both the Department of Health on records management and the British Medical Association. Any data retained will not be given to any other organisation and will be kept with technical and organisational security which complies with the keeping of health records. We will delete any data that is not necessary for the retention of your medical record.
For further information on our retention policy, please visit.