If the user is concerned about a child under the age of 16 years old, they should call NHS 111. Additionally, those patients who have complex medical issues or who have a Special Patient Note or Care Coordination Plan in place, should still use the NHS 111 telephone service.
Articles in this section
- I have downloaded the NHS Online: 111 app, but it says I am not eligible to use it. What do I do?
- What should I do if I cannot access or use the app due to technical issues?
- What happens if I do not agree with the recommendation the NHS Online: 111 app has given to me and I would like further advice?
- Are there any users/medical issues that the app is not suitable for?