What if I have an appointment already booked? You can still continue with your appointment, but the GP will not be able to issue a prescription until you have completed the ID verification. You can verify from the ‘Me’ section in the app before the appointment begins. Related articles What will I be required to do? What do I do if I encounter any problems? I have an appointment but the clinician has not called me How do I book a consultation? How does the consultation start?