Personal data is always handled with the utmost care and respect and is kept confidential and secure at all times. Depending on the outcome of your interaction with the app, it may be necessary for call handlers and clinicians from NHS 111 to review the information you have given so they can follow up with you to ask any further questions, or arrange care on your behalf. The app will always ask you for your permission to do this. If you don’t give permission to pass your details on to NHS colleagues, we’ll still aim to give you the best advice that we can for your symptoms, but we won’t be able to contact you. babylon comply with all data standards you would expect from an NHS organisation. The NHS111 app uses a combination of working practices and technology to make sure information is kept confidential and secure. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), or where the law requires information to be passed on.