What if I already use the babylon app? The NHS 111 app and babylon are two separate apps. If you are already a babylon health member, you can use the same log on credentials to access the NHS 111 app when you download it. Related articles Does my subscription cover everything? I have an urgent dental problem, will I still be able to use the app? What happens if I do not agree with the recommendation the NHS 111 app has given to me and I would like further advice? What should I do if I cannot access the app due to technical issues with the App Store /Google Play store or I find the app is not working/loading when I need to use it? Why do we need an NHS 111 app?