You can request a spoken language or British Sign Language (BSL) interpreter for:
Our support team has access to immediate over-the-phone interpreters through LanguageLine who can relay conversations between you and our advisors in over 200+ languages.
To request an interpreter in your preferred language, chat with us in the eMed app or by logging in online at online.emed.com. Tell them your preferred language and they’ll connect you with an interpreter over a 3-way phone call.
Our services are available via SignVideo. SignVideo provides a free, online BSL interpreting service between you and our support team. You can access the service using your computer or smart device with video capability and broadband access.
You can also download the SignVideo app from your app store to contact us. After you've downloaded the app:
Our Membership Support team is available from 8am to 10pm, 7 days a week. You can use the SignVideo service to contact us anytime during these hours. For further information about this service, please visit the SignVideo website.
To book a digital appointment with an interpreter/ translator, contact our support team.
You can book a video or phone appointment by contacting our support team.
Once your appointment is booked, we’ll send you an email with details on how to prepare for your appointment. SignVideo will provide a 3 way call between you and our clinicians. Before your appointment you'll need to:
The clinician and interpreter will connect with you at your scheduled appointment time.
Your appointment will not be recorded. For further information about the SignVideo service, visit their website.